Privacy policy govern your access to and use of the Instantwire Site and Services

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Privacy policy

Last updated: October 2024

Instantwire (“Instantwire”, “we”, or “us”) is committed to protecting the privacy of our customers, and we take our data protection responsibilities with the utmost seriousness. This Privacy Policy applies to your use of the Site, the Platform, and any of the Services offered by Instantwire. By using the Site, the Platform, and/or the Services, you accept the terms of this Privacy Policy and our Terms of Service (“Terms”), and consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy. If you have not done so already, please also review our Terms. The Terms contain provisions that limit our liability to you and require you to resolve any dispute with us on an individual basis and not as part of any class or representative action. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS, THEN PLEASE DO NOT USE ANY OF THE SERVICES. This Privacy Policy shall be read and interpreted in conjunction with our Terms. Please note that this Privacy Policy does not apply to information collected through third-party websites or services that you may access through the Services or that you submit to us through email, voice message, text message or other electronic messages, or any other methods of communication online or offline.

1. Definition

For this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable individual or natural person, such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, economic, cultural or social identity of you as a natural person, and it does not include de-identified or aggregated information and, to the extent permitted by law, does not include publicly available information that is lawfully made available to the general public or information that is lawfully made available from government records. This Privacy Policy does not apply to Personal Information collected from employees, consultants, agents, advisors, or candidates for employment with Instantwire.

2. Personal information Instantwire collects and processes

Personal information Purpose for collect and process
- Email address
- Device ID
- Transactional information
- We use your personal information to communicate with you
- We collect and process transactional information to identify transactions.
- The Internet protocol (IP) address used to connect your computer to the Internet
- Instantwire metrics (e.g., the occurrences of technical errors, your interactions with service features and content, and your settings preferences)
- Version and time zone settings
Provide, troubleshoot, and improve our services to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of Services.
Transaction history on the blockchain. We process personal information to prevent and detect fraud and abuse to protect the security of our users, platform, and others.
Information about your activity: We may process information about you on your behavior and your activity for marketing and advertising purposes. - Improve our services. We process personal information to improve our services and for you to have a better user experience
- Recommendations and personalization. We use your personal information to recommend features and services that might be of interest to you, identify your preferences, and personalize your experience with Instantwire.

3. What other information we do not collect and never collect

We are committed to the privacy of our Users. Except as otherwise stated, we DO NOT actively collect Personal Information or any information that will lead to the identification of any User. We collect certain information through tracking technologies used on the Site and/or the Platform such as cookies, analytic tools and log files (data files placed on a Device when it is used to visit the Site and/or the Platform), mobile analytics software and pixel tags (transparent graphic images, sometimes called web beacons or tracking beacons, placed on a web page or in an email, which indicates that a page or email has been viewed, and which may tell your browser to get content from another server). We do this to analyze trends, track user movement around the Site and/or the Platform, gather demographic information, and generally collect information that we may find insightful or helpful. We, or our third-party service providers, may place cookies or similar files on your device for security purposes, and to facilitate site navigation. We may use social media platform cookies to improve our user’s experience.
When you use any of our Services, we NEVER COLLECT OR STORE:

  • Your private keys
  • The password to your wallet account
  • Your seed phrase

4. Prohibit to collect children data

Instantwire does not allow anyone under the age of 18 to use our Services and does not knowingly collect personal information from children under 18.

5. Cookies and other identifiers

We use cookies and similar tools to enhance your user experience, provide our services, enhance our marketing efforts, and understand how customers use our services so we can make improvements. Depending on applicable laws in the region you are located in, the cookie banner on your browser will tell you how to accept or refuse cookies. Not allow anyone under the age of 18 to use our Services and does not knowingly collect personal information from children under 18.

6. Sharing your information with third parties

We may share your Personal Data with third parties (including other entities in our corporation) if necessary to provide our services or if we believe that sharing your Personal Data is in accordance with, or required by, any contractual relationship with you or us, applicable law, regulation or legal process. When sharing your Personal Information with other entities in our corporation, we will use our best endeavors to ensure that such entities are either subject to this Privacy policy or follow practices at least as protective as those described in this Privacy Policy.

We may also share personal information with the following persons:

  1. Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include analyzing data, providing marketing assistance, processing payments, transmitting content. These third-party service providers only have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information by our contractual agreements and only as permitted by applicable data protection laws.

  2. Legal Authorities: We may be required by law or by Court or competent agencies to disclose certain information about you or any engagement we may have with you to relevant regulatory, law enforcement, and/or other competent authorities. We will disclose information about you to legal authorities to the extent we are obliged to do so according to the law. We may also need to share your information to enforce or apply our legal rights or to prevent fraud.

  3. Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy policy (unless, of course, the user consents otherwise). Also, in the unlikely event that Instantwire or substantially all of its assets are acquired by a third party, user information will be one of the transferred assets.

  4. Protection of Instantwire and others: We release personal information when we believe release is appropriate to comply with the law or with our regulatory obligations; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of Instantwire, our users or others. This includes exchanging information with other companies and organizations for fraud protection.

7. Secure your information

We design our systems with your security and privacy in mind. We have appropriate security measures in place to prevent your information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We work to protect the security of your personal information by employing industry-standard encryption protocols and other security measures to safeguard your data during transmission and storage. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of your personal information. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

Our security procedures mean that we may ask you to verify your identity to protect you against unauthorized access to your account password. We recommend using a unique password for your Instantwire account that is not utilized for other online accounts and signing off when you finish using a shared computer.

8. Advertising

For us to provide you with the best user experience, we may share your personal information with our marketing partners for targeting, modeling, and/or analytics as well as marketing and advertising. You have a right to object at any time to the processing of your personal information for direct marketing purposes.

9. User rights

Subject to applicable law, you have several rights about your privacy and the protection of your personal information. You have the right to request access to, correct, and delete your personal information, and to ask for data portability. You may also object to our processing of your personal information or request that we restrict the processing of your personal information in certain instances, as allowed under applicable law. In addition, when you consent to our processing of your personal information for a specified purpose, you may withdraw your consent at any time. If you want to exercise any of your rights please contact us at support@instantwire.com. These rights may be limited in some situations - for example, where we can demonstrate we have a legal requirement to process your data.

10. How long does Instantwire keep your personal information

We keep your personal information to enable your continued use of Services, for as long as it is required to fulfill the relevant purposes described in this Privacy policy, and as may be required by law such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or as otherwise communicated to you.

11. Contact information

Our data protection officer can be contacted at Instantwire support and will work to address any questions or issues that you have with the collection and processing of your personal information.

12. Notices and revisions

We reserve the right to change or modify the terms and conditions contained in this Privacy Policy, at any time and at our sole discretion. We may provide notice of these changes by posting the revised Privacy Policy and changing the “Last updated” date at the top of the Privacy Policy, or by any other means as determined by us at our sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the Site and/or the Platform. These changes will apply at that instant to all then current and subsequent use of or access to the Site, the Platform, and/or the Services. You hereby expressly and irrevocably waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Site, the Platform, and/or the Services acts as acceptance of such changes or modifications. We encourage you to frequently review this Privacy Policy to ensure that you understand the terms and conditions that apply to your access to, and use of, the Services.

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